Cart
0
Contact Policy
Last Updated: 03/12/2025
At TAGSNEAK, we are committed to providing excellent customer service. If you have any questions, concerns, or comments, we are here to assist you.
1. How to Contact Us
• By Email:
Send us a message at support@tagsneak.com. We aim to respond within 24 to 48 business hours.
• By Phone:
Call us at +1 (561)-542-2135 during our business hours:
• Monday to Thursday: 9:00 AM – 5:00 PM (EST)
• Friday: 9:00 AM – 2:00 PM (EST)
• Saturday & Sunday: Closed
• Via Contact Form:
Fill out the form available on our “Contact Us” page.
• On Social Media (Instagram):
You can send us a message through our official Instagram page. Contact
We typically respond within 4 to 8 hours during business days.
Please note: We do not have a physical business address.
2. Response Time
We strive to respond to all inquiries within 24 to 48 business hours, excluding weekends and holidays. If you do not receive a response within this timeframe, please consider following up via phone or our contact form.
3. Information to Provide
When contacting us, please include the following details to help us address your inquiry efficiently:
• Your full name
• Your order number (if applicable)
• A detailed description of your question or issue
4. Frequently Asked Questions (FAQ)
For quick answers, please review our FAQ section on our website. You’ll find responses to common questions regarding orders, shipping, returns, and more.
5. Returns and Claims
For inquiries related to returns or claims, please refer to our Return Policy before contacting us. This helps us resolve your issue more efficiently.
6. Technical Support
If you experience technical issues with our website (e.g., difficulties placing an order), please contact us immediately via email or phone. We will prioritize technical support inquiries.
7. Escalation and Complaint Process
If your issue is not resolved to your satisfaction within the standard response time, please indicate this in your message. We will escalate your inquiry to our Customer Care Manager for prompt resolution.
8. Changes to This Policy
We reserve the right to update this Contact Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
9. Contact Us Now
For any questions or immediate assistance, please contact us at:
📧 Email: support@tagsneak.com
📞 Phone: +1 (561)-542-2135
